FAQ

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes! We offer international shipping to many countries worldwide. Delivery times vary by location and will be shown at checkout.

How long does shipping take?

Orders are typically processed within 1-3 business days. Shipping times vary based on your location, but most customers receive their orders within 5-13 business days. Choose from standard or Fluffwing QuickCare (our faster delivery option) at checkout.

Do you offer free shipping?

Yes! We offer free shipping on all orders, with no minimum required. Just add your favorite items to your cart and we’ll take care of the rest. Shipping is always on us.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Are Fluffwing products safe for all pets?

Absolutely! All our products are made with pet-safe, non-toxic materials and are designed for comfort and safety. Whether you have a playful puppy, a chill cat, or a senior pet, Fluffwing is made with love for them all.